rEsolve for Moneyinfo

'More than a client portal'

If you’re using – or plan to use – Moneyinfo’s digital client portal, you can get essential support through rEsolve to help you and your clients get the best from it

  • Delivered by Evotra’s specialist team, rEsolve can help get your business ready to implement and roll out your new Moneyinfo client portal. It can then provide you with all the post go-live support and training you need.
  • And if you’re still deciding if Moneyinfo’s technology is right for you, rEsolve can support you here too.
  • As an accredited Moneyinfo partner, we know Moneyinfo technology inside out. We’ve also come from wealth management ourselves so we’ll understand your business too, which means you can trust us to get this right for you.

Evolution

Transformation

Mastered

Evolution

Transformation

Mastered

Our Approach

rEsolve is here to lighten the load and give you the expertise you need to make your investment in Moneyinfo technology a success. We’ll work alongside you, as part of your team, to provide all the help you need in the way that works best for you.

Pre-sale support
  • Gathering requirements to make sure all your needs are met
  • Conducting thorough due diligence to support Moneyinfo in creating a formal proposal and high-level implementation plan for you
  • Mapping and designing your business processes for you
  • Providing support with essential related activities such as legacy data cleansing, data migrations and CRM assistance
Post-sale support
  • Establishing a robust change process, including a change forum and user champions where needed
  • Project managing and taking ownership of certain implementation tasks that you’ll need to undertake in a collaborative approach with Moneyinfo
  • Capturing requirements for custom dashboards, page layouts and third-party tools such as meeting apps and social media accounts
  • Creating process maps in line with your firm’s operating model
  • Handling configuration and content management
  • Managing related activities including legacy data cleansing, migrations and CRM support
  • Training your operations team and advisers, specifically around business processes to enhance skills, increase adoption rates and drive client engagement
  • Creating process maps in line with your firm’s operating model
  • Producing a rollout plan that will be supplemented by Moneyinfo’s comprehensive videos and other support material
Post-implementation support
  • Post go-live support including remote troubleshooting and/or on-site floor-walking
  • Bespoke training when your team needs a refresher or you have new recruits
  • Support with campaigns to increase adoption rates and engagement
  • Help with planning and delivering continuous improvement, for example rolling out additional Moneyinfo features or configuring new workflows
  • Setting measurable success criteria and maintaining the corresponding MI reporting
Moneyinfo
Moneyinfo

Why choose rEsolve?

01

Our skills and experience open the door for any financial advice or investment management firm to take advantage of Moneyinfo’s state-of-the-art technology. We’re already supporting many firms like yours on their technology journey and we know exactly how to get this right for you.

02

You’ll benefit from our knowledge, we’ll do the heavy lifting for you and it’ll be more cost-effective – and less stressful – than doing it yourself.

Next steps

Get in touch to find out more about how rEsolve can help your business with Xplan!

Contact us

For a chat, please get in touch

020 3410 1966 [email protected]

FAQs

How much does it cost?

This will depend on the services you choose and the scope of your technology implementation. Once we’ve discussed your needs, we’ll provide a bespoke estimate for you.

How do you help to drive adoption of a new client portal amongst financial advisers and investment managers?

There’s no silver bullet. Every business – and indeed every individual working within a business – is different. But the one thing bonding us all together is that it’s human nature to be nervous of change, especially in technology!

That’s why we’ve built a team of trainers who don’t just deliver typical ‘training’ as you know it. They come from careers in wealth, not technology, and that means that they will focus on understanding your business practitioners and their specific concerns. They’ll then ensure that any training is delivered to the right individuals, in the right format.

We’re also strong advocates of thinking carefully about which features you plan to roll out on Day 1, and which features could be incrementally introduced on a gradual basis afterwards, in order to make it easier for employees to learn their new technology with the added bonus of having a pipeline of feature enhancements to roll out to clients in the future.

Finally, we can handle all the internal communications for you (if you like) and design a post go-live support programme that will not only help you deliver a successful portal implementation, but will also future-proof your solution so that your user champions and product owners will feel like they can hit the ground running when the baton gets handed back to them.