Cookie policy

We’re keen to find out what you like and dislike – your feedback plays a key role in helping us improve this site. We use many techniques to follow your use of the site and provide you with a customised experience. The main and best-known technique is by using what are known as ‘cookies’.

Cookies are small data files that a website will put on your device. Some of these sends information back to the website. They cannot affect your device, but they can collect information that can be used to enhance the site. For example, a cookie can remember the items that you have placed into your shopping basket. These are known as ‘session’ cookies, which expire as soon as you leave the site. Other cookies can tell us if you come back. These are ‘persistent cookies’, which expire 3 years after your last visit unless you delete them from your device. We use them to customise the site – to do things such as display relevant information during your visit. Some cookies enable sites to work, while others help us learn about what people are browsing for.

We use cookies to ensure you get the most from your visit. They improve your experience of the site because certain features work best with cookies. Feedback and information from the cookies can also help make the site better. By visiting this site, you agree to our use of cookies and other technologies. Rest assured that the cookies we use do not store personal details, such as payment card numbers. Here are the main types of cookies and what they do:

Strictly necessary: In brief these cookies enable you to get the information or service you’ve asked for. They’re essential – without them, some services may not work. For example We use these cookies to enable you to use shopping baskets, which remember your choices and enable you to buy.

Performance cookies: In brief these cookies collect information about the pages you visit, where you go most often and whether you see error messages. The information is only used to ensure a website works well. For example we gather information to diagnose problems and issues. We then use it to make improvements and fix errors.

Functional cookies: In brief these cookies remember choices you’ve made to personalise the site. They may remember where you are so you can get tailored information, or remember changes you have made to help you browse, such as increasing the text size. For example if you ask for services based on your location, we sometimes store a cookie so that next time you visit you won’t have to tell us again.

Targeting or advertising cookies: In brief these cookies collect information about your browsing habits which are then used to supply you with targeted and personalised on and offline advertising and marketing. They remember if you have visited a website and share this information with advertisers. They enable us to ensure that the content we provide on our site, is aligned to your browsing habits. For example to remind you of products and services that you have shown an interest in. A further example is that these may be used anonymously by third parties to serve advertisements on our behalf across the internet based on your interaction with our website through cookies and other technologies. This information may be used by us and our third parties to analyse and track data, as well as to deliver advertising, marketing and content that is based on your interests, including which adverts or content to limit you seeing/ receiving as your browsing history suggests you have no interest in them. These services are provided on our website or by our carefully selected and monitored partners, and we are committed to ensuring any information is used appropriately.

We may link off to other sites to help provide you with extra information or services. For example, to make it easy for you to share information with your family and friends, we provide links to Twitter, Facebook and other popular social media or book-marking sites. But remember, these sites may use cookies that we do not control. So be sure to check how they use your information.

If cookies are disabled on your device you will still be able to use most of this site. However, it may limit what you can do.

To find out which browser you use:

• PC: open your browser and go to the Help menu and then click on the About option.
• Apple Macintosh: open your browser and go to the Apple menu and then click on the About option.
• Mobile device: check your settings.

If you would prefer to restrict or block cookies and/or delete any you may already have, then follow the how-to guide, which covers the most popular browsers below.

If you would like to know more about cookies you can visit www.allaboutcookies.org which explains in detail how they can work and can be managed.

To remove cookies follow the steps in this section. Do not try to edit the cookies file on your computer.

Internet Explorer 8.0

1. From the menu choose Tools
2. Then Internet Options
3. On the General tab, under Browsing history click Settings
4. Click View files
5. Click the Name column heading to alphabetically sort the files
6. Scroll down to files that begin with the prefix cookie: – all cookies have this prefix, and they usually contain the name of the website that created the cookie
7. Right-click to delete a cookie you want to remove
8. Close the window, then click OK twice to return to the browser window

Internet Explorer 9.0 – 11.0

1. Click on the Gear icon in the top right hand corner of the browser window and click on Internet Options.
2. In the General Tab under the Browsing history section click on the Delete button.
3. Within the pop up window tick the Cookies and website data and click on the Delete Button.
4. Click the Apply button to save settings.

Firefox 26.0 and Newer

1. Click the icon depicting three horizontal lines in the top-right corner and select Options.
2. Click on the Privacy tab, under the History section click on clear your recent history link in blue.
3. From the pop up window select Everything in the dropdown and click the Clear Now button.
4. Click the OK button to exit.

Chrome 10 – 22

1. From the browser menu choose the Spanner icon
2. Then Settings
3. Click Under the Bonnet
4. In Privacy click Content settings
5. In Cookies click the button All cookies and site data
6. Select a site from the list and click X

Chrome 31 and Newer

1. Click the icon depicting three horizontal lines in the top-right corner and select Settings.
2. Click on Show Advanced Settings… at the bottom of the page.
3. In the section entitled Privacy click the button Clear Browsing Data…
4. From the pop up window in the drop down select the beginning of time and tick the Cookies and other site and plug-in data.
5. Click the Clear Browsing data button to remove cookies.

Safari 5.0 (Apple Macintosh)

1. From the menu choose Safari
2. Then Preferences
3. Click the Security icon and then Show Cookies
4. Select a cookie from the list and click Remove
5. To delete all cookies click Remove All

Safari 5.1 (Apple Macintosh)

1. From the menu choose Safari
2. Then Preferences
3. Click the Privacy icon and then Details
4. Select a cookie from the list and click Remove
5. To delete all cookies click Remove All

Safari 5.0 (PC Windows)

1. From the menu choose Edit
2. Then Preferences
3. Click the Security icon and then Show Cookies
4. Select a cookie from the list and click the Remove button
5. To delete all cookies click Remove All

Safari 5.1.5 and Newer (PC Windows) 5.1.5 and Newer (PC Windows)

1. Click on the Gears icon in the right hand corner of the window.
2. Select Reset Safari and tick Remove all website data.
3. Click the Reset button to remove cookies.

If you are not using any of the above browsers, then select ‘cookies’ in the ‘Help’ function for information on where to find your cookie folder.

Mobile and Tablet accepting and deleting cookies

These are only for the built-in browsers on phones and tablets. Please refer to the help menu for all other browsers.

iPad/iPhone accepting cookies

1. Go to the Home screen by pressing the Home button.
2. Select the Settings icon and select Safari from the Settings Menu.
3. Select Block Cookies from the Safari menu and then from the drop down select Always Allow and select the tick icon to save.
4. Press Home button to exit.

iPad/iPhone deleting cookies

1. Go to the Home screen by pressing the Home button.
2. Select the Settings icon and select Safari from the Settings Menu.
3. Select Clear Cookies and from the pop up click on Clear.
4. Press Home button to exit.

Samsung Tab accepting cookies

1. Open the Browser and select the Menu button.
2. Select the Gear Settings option. Scroll to the Privacy Settings section.
3. Tick the Accept Cookies option.
4. Select the Home button to exit.

Samsung Tab deleting cookies

1. Open the browser and select the Menu button.
2. Select the Gear Settings option. Scroll to the Privacy Settings section.
3. Select the Clear all cookie data and select Yes.
4. Select the Home button to exit.

Samsung phones accepting cookies

1. Open the inbuilt browser and open a new tab.
2. Select the 3 dots icon on the right hand corner of the screen and select Settings.
3. Under the Advanced section select Content Settings.
4. Under the Content settings section tick the Accept cookies.
5. Select the Home button to exit.

Samsung phones deleting cookies

1. Open the inbuilt browser and open a new tab.
2. Select the 3 dots icon on the right hand corner of the screen and select Settings.
3. Under the Advanced section select Content Settings.
4. Under the Reset Settings select Reset settings and select OK.
5. Select the Home button to exit.

Windows phone accepting cookies

1. Open Internet Explorer and press 3 dot icon and select Settings.
2. Tick the Allow cookies on my phone.

Windows phone deleting cookies

1. Open Internet Explorer and press 3 dot icon and select Settings.
2. Select Delete history and select OK.

Windows Surface accepting cookies

1. Open Internet Explorer and swipe in the right to get the Charms Bar.
2. Tap the Spanner icon to show the settings and select Options.
3. Under the Privacy section and tick Allow Cookies.

Windows Surface deleting cookies

1. Open Internet Explorer and swipe in the right to get the Charms Bar.
2. Tap the Spanner icon to show the settings and select Options.
3. Under the History section select the button to delete.
4. Select Cookies to delete and tap delete.